Our cancellation policy is designed to give customers the freedom to change a course booking without penalty when enough notice is given, but we have some conditions around short notice cancellations which have an impact on other customers and our business. We will always try and help wherever possible, but please familiarise yourself with our terms of cancellation below.
Note: We recommend that all customers have a suitable travel insurance policy in place that can provide cover for common issues such as ill health or travel disruption.
TERMS OF CANCELLATIONS
To request a cancellation you must give the School written notice (either via letter or email) of your request. Unless you have received a written acknowledgement from us that we have received your request you cannot consider your request delivered.
You may only terminate the contract in the circumstances set out below:-
Course Cancellations more than 21 days from the start of your course:
You may request a change of course dates up to 21 days of the start of the course and we will happily transfer you to another date, or course subject to availability without cost.
You may also request a refund up to 21 days of the start of the course you have booked.
Please note there is an administration and handling charge for course cancellations to offset the costs incurred as follows:
Course Cancellation Fee
2 – 5 Day Courses £35 Fee
Course Cancellations within 21 days of the start of your course:
Most bookings for courses at The Sculpture School are made months in advance. It is therefore often hard for us to resell any places within 21 days of the start of the course date.
If you want to cancel your booking within 21 days of the start of your course we will relist your place for resale to other customers. If we are unable to resell your place in the time remaining, you will forfeit any course fees associated with your booking.
Note: You can also transfer/sell the booking to another person (18 years or older) if you notify us.
If a person that is booked on a course fails to attend for any reason, they would not be entitled to a refund or a rebooking of another course.